Last updated: [DD Month YYYY]
This Privacy Policy explains how O Farol do Inglês (“we”, “us”, “our”) collects and uses personal data when you use [https://ofaroldoingles.pt] (the “Website”) and when you contact us.
We comply with the EU General Data Protection Regulation (GDPR).
1. Who is the data controller?
Data Controller: Monique Kuijvenhoven Reneman
Location: Setúbal, Portugal
Email: renemfri@hotmail.com
2. What personal data we collect
We only collect data that you provide or that is necessary to run the website.
A) Data you provide
When you contact us (contact form, email, or phone), we may collect:
- Name
- Email address
- Phone number (if provided)
- Message content
- Any other information you choose to share
B) Website usage data
Depending on the settings you enable, we may collect:
- IP address (typically in truncated or anonymised form if supported)
- Device/browser information
- Pages visited and time spent
- Referring website
3. Why we use your data (purposes)
We use personal data for:
- Responding to enquiries and messages
- Providing information about services and bookings
- Improving the website (analytics if enabled)
- Security and fraud prevention
- Compliance with legal obligations
4. Legal bases for processing (GDPR)
We process personal data under the following legal bases:
- Consent (e.g., optional analytics cookies)
- Legitimate interests (e.g., responding to enquiries, improving services, website security)
- Contract / pre-contract steps (e.g., managing bookings or lesson enquiries)
- Legal obligation (e.g., accounting or regulatory compliance when applicable)
5. How long we keep your data
We keep personal data only as long as needed:
- Enquiry messages: typically up to 12 months unless a longer retention is required for business or legal reasons.
- Booking/lesson-related information: as required to provide services and comply with legal obligations.
You can request deletion earlier (see section 9).
6. Sharing your data
We do not sell your data.
We may share data with service providers that help us operate the website and services, such as:
- Website hosting provider
- Email provider
- Spam protection / security tools
- Analytics provider (only if enabled)
These providers process data under contractual obligations and only for the purposes described.
7. International transfers
Some service providers may process data outside the European Economic Area (EEA). Where this happens, we rely on appropriate safeguards (such as Standard Contractual Clauses) where required.
8. Cookies and analytics
We use cookies as described in our Cookie Policy. If analytics is enabled, it is only activated where required after consent via the cookie banner/settings.
9. Your rights (GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing (where based on legitimate interests)
- Data portability (where applicable)
- Withdraw consent at any time (where processing is based on consent)
To exercise your rights, contact: renemfri@hotmail.com
10. Complaints
If you believe your data is being handled improperly, you may lodge a complaint with your local data protection authority. In Portugal, the supervisory authority is the CNPD (Comissão Nacional de Proteção de Dados).
11. Changes to this Privacy Policy
We may update this Privacy Policy occasionally. The “Last updated” date at the top shows the latest version.